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There are many ways your business can benefit from digital transformation. Resources can be saved by automation of processes and electronic archiving. These savings can be redirected to care and services to your residents.

Digital transformation can be associated with improving care and services. Here are some ideas...

 

In jurisdictions where digital services have been successfully delivered and benchmarked, it has been found that online channels account for 85% and up to 100% of all transactions within 12 to 18 months of launch.

For Councils to keep pace with the changing customer expectations and to maintain a reputation for customer service excellence, they need to ensure their digital channels are more responsive, personable, seamless and accessible to a wider range of customers that increasingly expect to be able to do business with the Council from anywhere, anytime and on any device.