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There are many ways your business can benefit from digital transformation. Resources can be saved by automation of processes and electronic archiving. These savings can be redirected to care and services to your residents.

Digital transformation can be associated with improving care and services. Here are some ideas...

 

In jurisdictions where digital services have been successfully delivered and benchmarked, it has been found that online channels account for 85% and up to 100% of all transactions within 12 to 18 months of launch.

For Councils to keep pace with the changing customer expectations and to maintain a reputation for customer service excellence, they need to ensure their digital channels are more responsive, personable, seamless and accessible to a wider range of customers that increasingly expect to be able to do business with the Council from anywhere, anytime and on any device. 

How does a reduction in the total number of service providers or service options improve choice for those seeking support services?

The challenge in maintaining choice and diversity in the sector is seeking ways to improve business efficiency and be viable to avoid the need to reduce services or merge.

The next generation of cloud business applications has arrived. Meet the changing needs of your customers and accelerate your digital transformation objectives. Microsoft Dynamics 365 unifies traditional customer relationship management (CRM) and enterprise resource planning (ERP) capabilities into new purpose-built business applications to help you streamline your business processes and improve customer experience.

A scalable solution designed using Microsoft Dynamics 365 for Councils. Access to services via the web and request forms designed for any device with Geo location and auto population of forms for authenticated web users. Here is a sample of the digital platform.

Does Australia need a Disability sector and an Aged Care sector? Would care and service recipients be better served by one Support sector?

 

Whether this man requires his wheelchair due to genetic disorder, injury, mental health, disease or ageing, he and fellow recipients of services in both sectors have the same needs: they need assistance to do things they are unable to do for themselves. Is it reasonable for care and service recipients to be funded at different levels simply because they have been labeled as ‘Aged’ rather than ‘Disabled’? Does it make sense for tax payers to fund two different government bureaucracies with essentially the same purpose?

 

Put simply, does it matter why you need care or assistance? Is the care or assistance provided different? No, it isn’t.

 

Do you measure a Resident's goals in their care plan?   Not easy when the care plan is many pages in a 2 ring folder, or across many screens in your clinical software program.

How do you communicate their progress and outcomes during your care conference meeting? You are probably using 'met 'or 'not met' like the accreditation standards, but what does this really tell you?

Have you ever thought 'I wish there was a simple way to display a quantitative representation of the resident's progress towards their goals that I could share with their families and the carers'?

There is a way to provide a graphical view that is easy to understand, measurable and can be tracked. Read on to learn more.............

The most frequent answer I get when I pose this question is an emphatic no. But the answer is a resounding yes.

In fact, I have pulled it off twice in the space of 10 years. I will say that on both occasions, it was a positive transition and well worth it. The benefits included realised reduction in man-hours that were redirected from admin to direct care services. In one case that meant the creation of a second lifestyle coordinator position.

The secret: you must believe it can happen to make it happen.